Refund Policy

Good Digital sells instant-download digital products. Since it is impossible to "return" a digital file once downloaded, our refund policy is more restrictive than for physical products.

We process full refunds in the following cases:

• The downloaded file is damaged or corrupted and cannot be opened.
• The delivered product is significantly different from its description.
• A technical error on our platform prevented the correct download.
• Duplicate charge for the same order.

We do not process refunds in the following cases:

• The product was successfully downloaded and works as described.
• Change of mind after downloading.
• The product is incompatible with software not specified in the description.
• You did not meet the technical requirements stated on the product page.
• More than 7 days have passed since the purchase.

To request a refund, contact arriaza43@gmail.com within 7 days of your purchase with:

• Your order number.
• The email used for the purchase.
• Description of the problem encountered.
• Screenshots or evidence of the issue (if applicable).

We respond to all requests within a maximum of 48 business hours.

If your request is approved, the refund is processed via the original payment method:

• PayPal: 3–5 business days.
• Cryptocurrency: 1–3 business days to the original wallet.

Before a refund, we try to resolve the issue:

• New download link if the previous one expired or failed.
• Alternative version of the file if there are compatibility issues.
• Store credit for the purchase value.